1. Who These Terms Apply To
These terms apply to all patients, visitors, and users of services at Yatton Pharmacy and Ear Wax Removal Centre, whether accessed in person, by telephone, or through our website.
2. Our Services
Our services include, but are not limited to:
- NHS prescription dispensing
- Private prescription dispensing
- NHS Pharmacy First consultations
- NHS flu and COVID-19 vaccinations (seasonal)
- Private clinical services: travel health, earwax removal (microsuction), HPV vaccination, weight management, period delay, erectile dysfunction, premature ejaculation, malaria prevention
- Supply of medicines under Patient Group Directions (PGDs) authorised by LK Consulting
Services are subject to availability and clinical suitability. We reserve the right to decline a service where it is not clinically appropriate, where eligibility criteria are not met, or where there is a safety reason for not proceeding.
3. NHS Services
Prescriptions: NHS prescription charges are set by NHS England. Exemption claims are your responsibility. Fraudulent exemption claims are a criminal offence under the NHS Act 2006.
Pharmacy First and NHS clinical services: These are free to eligible patients. Eligibility is assessed by our pharmacist at the time of consultation.
GP record notification: For many NHS services, including Pharmacy First, NMS, blood pressure case-finding, and vaccinations, we are required by our service contracts to notify your registered GP practice. This is a contractual requirement.
4. Private Services: Booking, Payment, and Cancellation
Pricing: Prices for private services are confirmed at the time of booking. [CONFIRM WITH CLIENT: publish a pricing page or insert confirmed prices here.] Prices may change, but you will always pay the price quoted at booking.
Payment: Payment is due at or before your appointment. We accept cash, card, contactless. Private prescriptions are charged at the market cost of the medicine plus a dispensing fee.
Cancellation: Please give at least 24 hours’ notice if you need to cancel or reschedule.
Refunds: Medicines dispensed cannot be returned or refunded once they have left the pharmacy, in line with MHRA and GPhC guidance on the return of medicines.
5. Clinical Assessments and PGD Supply
Some medicines at Yatton Pharmacy are supplied under Patient Group Directions (PGDs) authorised by LK Consulting. A PGD is a written instruction that allows our pharmacist to supply a specific medicine to patients who meet defined criteria, without an individual prescription.
By accessing a PGD-based service, you agree to:
- Answer all clinical assessment questions honestly and accurately
- Disclose all current medications, allergies, and relevant medical history
- Disclose any conditions listed as exclusion criteria for the service
- Follow the pharmacist’s instructions on dosing, timing, and any required follow-up
Providing inaccurate or incomplete information during a clinical assessment puts your health at risk. We cannot be held responsible for adverse outcomes resulting from information you have withheld or given incorrectly.
Our pharmacist may decline to supply a medicine where exclusion criteria are met or where the assessment cannot be completed satisfactorily. This is a professional clinical judgement.
6. Your Responsibilities
- Provide accurate and complete information during any clinical assessment
- Disclose all current medications and relevant health conditions
- Tell us about any allergies, including drug allergies
- Follow instructions on how to take or use any medicine supplied
- Contact us or seek medical attention if you experience unexpected side effects
- Give adequate notice if you need to cancel an appointment
- Ensure any NHS prescription exemption you claim is valid
7. Website Use
Accuracy: We aim to keep our website content accurate and up to date. Health guidance changes regularly, so always speak to our pharmacist for advice specific to your situation.
Third-party links: Our website links to NHS.uk, GPhC, Healthera, and NaTHNaC. We are not responsible for the content of those external sites.
Intellectual property: All content on our website is owned by or licensed to Yatton Pharmacy and Ear Wax Removal Centre. Do not copy or reproduce it without written permission.
8. Limitation of Liability
- We are not liable for outcomes resulting from information you withheld or provided incorrectly
- We are not liable for adverse reactions where accurate clinical history was provided and the medicine was appropriately assessed
- We are not liable for the content of third-party websites we link to
- Our liability for any claim is limited to the direct cost of the service provided
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
9. Regulatory Framework
- General Pharmaceutical Council (GPhC): pharmacy registration and standards of practice
- NHS England: contracted NHS pharmaceutical services
- Human Medicines Regulations 2012: supply of medicines
- LK Consulting: PGD authorisation and clinical governance
- UK GDPR and Data Protection Act 2018: see our Privacy Policy
- MHRA: medicines regulation
- NHS Confidentiality Code of Practice: patient confidentiality standards
Our superintendent pharmacist holds professional responsibility for all clinical services. GPhC registration can be verified at www.pharmacyregulation.org.
10. Complaints
If you are unhappy with any aspect of our service, please speak to our pharmacist or contact us directly.
Contact: Yatton Pharmacy and Ear Wax Removal Centre, 8 Pages Court, High Street, Yatton, BS49 4EG. Phone: 01934 832236. Email: yattonpharmacy@gmail.com
If we cannot resolve your complaint, you may refer to:
- General Pharmaceutical Council (GPhC) at www.pharmacyregulation.org
- NHS England for complaints about NHS services
- Parliamentary and Health Service Ombudsman for unresolved NHS complaints
11. Changes to These Terms
We may update these terms from time to time. Changes will be published on this page with an updated date. Continued use of our services means you accept the revised terms.